Qliina
A laundry management SaaS built for African operators.
- → First paying business: April 2024
- → Multi-branch support added Q3 2024
- → Active development ongoing
Nigerian laundry businesses were running entirely on WhatsApp, paper receipts, and verbal agreements. Operators had no visibility into pending orders, unpaid invoices, or inventory. Customers had no way to track their clothes.
Most off-the-shelf laundry software is built for the US and Europe. It assumes high literacy, stable connectivity, and a single shop owner running the business. None of that holds in our market.
We ran discovery with 6 laundromat owners across Port Harcourt and Lagos. The insight: operators needed a dead-simple interface they could hand to shop assistants with minimal training. We built for low-literacy usage, offline-tolerant flows, and local payment rails (Paystack). First sketch to public beta in 11 months.
Built on Nuxt 3 with a Node.js API layer and PostgreSQL. The offline-tolerance strategy was the hardest part: we cache order state in IndexedDB and reconcile on reconnect. Paystack webhooks drive the payment flow, with a manual reconciliation fallback when the network is down.
First paying business live April 2024. Multi-branch chains now use Qliina for booking, billing, and operations. Ongoing active development.
Don't design for the median. Build for the assistant who has never used a computer, on a phone with intermittent data, in a shop with one power socket. That person is the real user.